China and India have grown rapidly in importance in the global economy over the past two decades the same period in which hardware and software have become important tradable products in the global economy. China has reached global scale in the hardware industry but not in software; India has...

China and India have grown rapidly in importance in the global economy over the past two decades the same period in which hardware and software have become important tradable products in the global economy. China has reached global scale in the hardware industry but not in software; India has...

Firms differ in the effects that foreign direct investment liberalizations have on their businesses, and in the responses they make to adjust to the liberalized business environment. In this study the authors investigate the perceived effects that FDI liberalizations have on the business of...

The Indian software industry has grown very rapidly for more than a decade. In this study we report the results of a multivariate statistical analysis of the determinants of sales revenue growth and profit margins of Indian software firms. Based on original firm-level survey data, our SUR...

This paper analyses the determinants of growth and profit behaviour of the Chinese and Indian IT Software firms.

This study aims to segment strategies consumers use to ‘cope’ with service failure using a novel clustering algorithm. It evaluates whether identified customer segments exhibit different anger prototypes, alongside variations in felt intensity therein. It also investigates whether different...