Purpose: six sigma has been embraced by the service sector and is receiving increasing attention within both academe and practice. Many organisations are operating in a dynamic competitive environment and experiencing increasing competition. As a result organisations in the service sector are...

A mixed-method research approach underpinned exploration of antecedents of strategies adopted by Taiwanese small mediumsized enterprises in the clothing and textiles industry to counter the negative economic effect of globalisation and the increasing competitive threat of lower-cost Chinese...

Successful network utility privatisation requires incentive-based regulation that allows investment to be adequately rewarded form unsubsidised revenues while maintaining quality, and restructuring that permits effective competition for the network services. The potential for success and the...