The influence of human resource management (HRM) on innovation has attracted considerable research attention over the last decade. However, existing studies have primarily focused on the macro-level HRM architecture, limiting our understanding about the cross-level origin of innovation....

The obstacles that discourage organizing among high-tech workers are well documented in the industrial relations literature. Discussion about factors that help workers overcome these obstacles, however, is sparse. This case study uses interviews and other evidence to analyze how high-tech...

Enormous growth has occurred in the contact centre segment of the Canadian economy over the past decade. In part due to re-engineering, restructuring, and outsourcing, as well as to the technological changes that have facilitated this growth, the contact centre sector has experienced enormous...