The primary research question examined in this paper is whether ethnic and non-ethnic family firms in the United Kingdom differ in their strategymaking. The paper uses the typology of strategic decision-making produced by Whittington [(1993).What is strategy: and does it matter? New York:...

In this paper we focus on the growing trend toward outsourcing customer contact, and argue that particular care is required to ensure that the customer relationship is not, in effect, itself outsourced. Outsourced customer contact centers (CCC's), like their internal counterparts, are a key...

In the autumn of 2006, when the leadership team of India’s second largest provider of IT products, services and consulting Wipro Technologies Ltd, gathered to consider the future of its burgeoning consulting business. What started as a strategic initiative 5 years ago in the backdrop of 2001...

Robert Chia’s work on the deconstruction and decentering of decision making offers a powerful challenge to the strategic management literature (Chia, 1994, 1996). Writers on strategy are used to debating the nature and rationality of decisions, their political motivations and the possible...

Central to the long-term success of the firm is its capacity to recognise new growth paradigms, exploit internal knowledge stock, and manage internal contradictions during the process of evolution. All through this journey the firm has to consider whether a particular initiative is heading...

Knowledge is the crucial resource for business survival and prosperity in the 21st Century. But knowledge is also one of the most difficult resources for organisations to manage successfully. To tap and make the most of knowledge organisations must learn to appropriately manage people -...

Research into family businesses has a long history of lacking theoretical underpinnings, especially with respect to strategy. Moreover, the family of the firms in question has frequently been assumed to be Anglo-Saxon, unless the family business of an ethnic minority has been the specific...

This paper examines online gift giving in the form of opinion, information, and advice that individuals post on websites. Research has highlighted altruism and reciprocity as the key motives behind such gift giving. We argue that informational gift giving is also strongly driven by status and...