This study aims to suggest using the interpretation type of deployment of quality function deployment (QFD) as a methodology to understand the passengers’ needs when they situate in the train cars of urban rail, using the East Rail Line (ERL) in Hong Kong as a case study. The result shows that...

This study considers a supply chain consisting of a commodity supplier and a final product manufacturer with uncertain demand. In addition to purchasing from the supplier through a forward contract, the manufacturer can adjust their inventory by trading the commodity in an online spot market...

Faced with challenges of patient no-show behavior in the advanced scheduling system and the demand variability effect in the open-access system, outpatient clinics may use a combination of both policies. When this happens, the typical decision rule is the "carve-out scheduling" (COS) policy. The...

The aging population and increasing chronic disease load are rapidly changing the face of primary care delivery, with mid-level (e.g., nurse) practitioners providing growing proportion of patient care. Potential differences in the quality of care offered by physicians and nurse practitioners may...

This study aims to suggest using the interpretation type of deployment of quality function deployment (QFD) as a methodology to understand the passengers' needs when they situate in the train cars of urban rail, using the East Rail Line (ERL) in Hong Kong as a case study. The result shows that...

According to management by objectives (MBO) theory, the significance of management objectives must be considered as a reference point in a performance evaluation. Cross efficiency evaluation has always been considered to be one of the important performance evaluation methods. However, few...

The bike rebalancing problem is one of the major operational challenges in the urban bike-sharing system which involves the redistribution of bikes to prevent stations from being empty or overloaded. This paper investigates a new bike rebalancing problem, which considers the collection of broken...

Conflict and conflict management are critical research issues in client-supplier collaborative new product development (NPD). A recent study found that conflict intensity and conflict-handling styles affect collaborative NPD performance. In this paper, we explore the relationships of four NPD...