Cross-cultural negotiations are complex, challenging, and difficult to navigate because much of the Asian culture is unstated, implicit, and internalized in subtle behavioral patterns. It is like an iceberg; more is invisible and less is visible. To understand how the Asian negotiation values...

'Negotiation Excellence: Successful Deal Making' was written by leading negotiation experts from top-rated universities in the USA and in Asia and its objective is to introduce the readers to the theory and best practices of effective negotiation. The book includes chapters ranging from:...

In the context of business processes, it is argued that whilst the operate-processes create competitive advantage, it is the manage-processes, which ensure that competitive advantage is sustained. There are now several frameworks for performance measurement and benchmarking but none of these...

It is a management truism that you cannot manage what you cannot measure. Tomanage knowledge effectively organisations need to understand how to measure theirknowledge management performance against organisational goals.The case study organisation has developed a balanced scorecard, which is...

The purpose of this research is twofold. Firstly, it examines therelationship between the use of financial and non-financial performancemeasures in executives’ annual incentive systems and firm performance.Secondly, it looks at the extent to which this relationship is influenced byfive...

As the field of performance management (PM) progresses, the focus of the debates shifts from the design of performance management frameworks to the issues that become relevant at the stages of implementation and use, namely, the necessity to understand PM systems as a part of the organization...