We develop a multistage model of the loan granting process to understand the contradictory findings of the existing literature on bank-borrower relationships, credit availability, and loan rates. Upon estimating our model with the 1993, 1998, and 2003 versions of the Survey of Small Business...

The goal of this paper is to further our understanding of how relationships work in the borrower-lender interaction for a loan. A practical implication emerging from classical studies is that lenders overcome the problem of information asymmetry by collecting information about the borrowers...

In recent years, an understanding of how to effectively manage customer experience has become an important topic for both academicians and practitioners. In essence, how to manage customers' experiences at every business contact point is a critical element for increasing the likelihood of a...

Using the 2001 Survey of Consumer Finances, this study investigates the effect of the college financial aid rules on household portfolio choices. The federal algorithm used to compute financial aid does not take into consideration assets accumulated in retirement accounts or as home equity, and...

Past studies that examine gender differences in investment decisions have treated married households as a single decision- making unit. This study improves upon traditional unitary bargaining models and estimates a series of unitary and collective-type models to investigate how a husband’s age...

Bills have traditionally been paid by writing checks and sending them with statements by U.S. mail. Increasingly, bills are being paid by automated clearinghouse debits. More recently, the Internet has created new bill payment methods such as online banking and online credit card payments. These...

Past studies that examine gender differences in investment decisions have treated married households as a single decision-making unit. This study improves upon traditional unitary bargaining models and estimates a series of unitary and collective-type models to investigate how a husband's age...

There is a paucity of research on discouraged small businesses, their reinvestment decisions, and the role of firm size and relationships on credit availability for small businesses internationally. The three essays included in this dissertation investigate these issues with a unique firm-level...

Hedgers and a risk-neutral informed trader choose between a broker who takes a position in the asset (a capital broker) and a broker who does not (a discount broker). The capital broker exploits order flow information to mimic informed trades and offset hedgers' trades, reducing informed profits...