Matching uncertain demand with capacities is notoriously hard. Operations managers can use mix-flexible resources to shift excess demands to unused capacities. To find the optimal configuration of a mix-flexible production network, a flexibility design problem (FDP) is solved. Existing...

We study how humans make decisions when they collaborate with an artificial intelligence (AI): each instance of a classification task could be classified by themselves or by the AI. Experimental results suggest that humans and AI who work together can outperform the superior AI when it works...

How do recommender systems induce consumers to buy? Extant research neglects to examine the causal paths through which the use of recommender systems leads to consumer purchases. In this study, we conduct a randomized controlled field experiment on the website of an online book retailer and...