By the early twentieth century, Schumpeter had already stressed the importance of innovation for a sustainable development of enterprises. Innovation is especially important for information and com-munication technology (ICT) companies as their business model is based on rapidly changing...

A challenge in Information Systems Design Science Research (ISDSR) is the evaluation of constructedInformation Systems Design Theories. March and Smith (1995, p. 254) state that “significant difficulties… result from the fact that artifact performance is related to the environment in which...

According to Kuhn, science and progress are strongly interrelated. Inthis paper, we define criteria of progress for design theories. A broad analysis of theliterature on information systems design science reveals that there is no consensuson the criteria of progress for design theories. We...

Stable component models are an essential prerequisite for developingcustomer-individual business applications. Thereby the information for theidentification and specification of their components is gained from domainmodels. Reference models constitute a potential source for building...

IT-Dienstleister sind zunehmend gefordert, ihr Serviceportfolio konsequentauf die IT-Unterstützung von Geschäftsprozessen der Kunden auszurichten.Dadurch können Diversifikation sowie Transparenz in den IT-Ausgaben und ihremstrategischen Wertbeitrag beim Kunden erreicht werden. Für eine...

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

One of the challenges in manufacturing companies nowadays is to enableappropriate IT support of production planning and execution. Integrated solutionsneed to cover company‐wide and even cross‐company business processes (fromorder receipt to product distribution) and at the same time live up...

Today’s analytical information systems demand innovative architecture concepts in order toaddress requirements like flexibility and faster time-to-market. Service-oriented architectures(SOA) as a current trend might meet these challenges. So-called BISOA describes theapproach of deploying SOA...

Der Bereich der Transportlogistik stellt hohe Anforderungen an die Integration verschiedener Geschäftspartner zur Sicherstellung von Qualität und Pünktlichkeit der Dienstleistung im Sinne des Kunden: Industrieunternehmen müssen mit Spediteuren Waren und Informationen und beide Transportdaten...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...