Worldwide, the idea of "person-less" banks, and full-service (financial services) institutions which compete with "non-bank" financial services organizations, are becoming the new way of doing business. To meet global competition, the Canadian Financial Services Industry has a need to conduct...

The performance of the airline industry has been widely studied using data envelopment analysis (DEA). Many existing DEA-based airline performance studies have used the standard DEA model, with some minor modifications. These studies have ignored the internal structure relative to the measures...

This paper covers some of the past accomplishments of DEA and its future prospects. It starts with the engineering-science definitions of efficiency and uses the duality theory of linear programming to show how, in DEA, they can be related to the Pareto-Koopmens definitions used in welfare...

Managers use performance measurement systems to help align the interests of the firm and its agents. We argue that legislation can also provide an impetus to improve firm performance. The legislation we study, the 2006 Massachusetts Health Care Reform (the Reform), includes goals of cost...