Books Reviewed: Mark Hearn and Greg Patmore (eds.) - Working the Nation: Working Life and Federation, 1890-1914 Lowell Turner, Harry C. Katz and Richard W. Hurd - Rekindling the Movement: Labor's Quest for Relevance in the 21st Century Douglas Ezzy - Narrating Unemployment Anne-Marie Greene -...

This paper examines the effects of information technology (IT) on organizing and union effectiveness in US national unions. Original survey data and data from government and independent sources are combined to model outcomes including membership growth, success in representation elections, and...

Exploratory factor analysis and correlation techniques are applied to survey data to examine national unions' use of information technology (IT). We identify common dimensions in current and planned use of IT forms, its applications, and implementation issues. Finally, relations among these...

This paper examines the past, present and future trajectory of unions and the union movement in Britain to analyse whether collectively they remain on the margins of influence in the economy and society or whether, given and because of the crisis of neoliberalism, they may be on the cusp of a...

Books reviewed in this article: Paul Osterman, Thomas A. Kochan, Richard Locke and Michael J. Piore - Working in America: A Blueprint for the New Labour Market Brian Towers and William Brown (eds.) - Employment Relations in Great Britain: 25 Years of the Advisary, Conciliation and Arbitration...

Books Reviewed: Mauro F. Guille'n, The Limits of Convergence: Globalization and Organizational Change in Argentina, South Korea, and Spain Lawrence Mishel, Jared Bernstein and John Schmitt, The State of Working America Lowell Turner, Harry C. Katz and Richard W. Hurd (eds), Rekindling the...

The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case-study...

This paper examines developments in union recognition in Britain between 1995-1902 and assesses the influence of the statutory provisions for gaining recognition contained in the Employment Relations Act 1999. The paper details the significant increase in new agreements, concluding that the new...