This paper compares and contrasts the career experiences and development needs of 334 British quality managers compared with Australian quality managers based on two Australian surveys. The quality managers in both countries brought wide functional experience to their roles, with many coming in...

This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firm-level performance improvement. A case discussion of Tristen...

Managers both competent and willing to share resources can be critical to the performance of the multi-project settings increasingly common to modern organizations. Drawing on theoretical perspectives from the psychological ownership literature, we examine the impact of project manager (PM) task...

In models of optimal decision-making, assumptions about managerial behavior are often made with the hope that the prescriptions offered by these models will be effective in practice, even if actual behavior occasionally strays from these assumptions. However, recent revenue management (RM)...

Advances in theory and methods, including behavioral operations, dynamic modeling, experimental methods, and field studies provide new insights into challenging operational contexts. Yet the world of operations continues to change rapidly, creating new and difficult challenges for scholars....

Although a considerable amount of documentation has been published on the alleged benefits of Enterprise Resource Planning (ERP) systems, rigorous theoretically supported research into this topic has been limited. Furthermore, with the recent popularity of new technologies such as those...

The emergence of digital technologies across all aspects of operations management has enabled shifts in decision making, shaping new operational dynamics and business opportunities. The associated scholarly discussions in information systems and operations management span digital manufacturing,...

We apply both auction-dynamics and assortment planning/revenue management lenses to study the effectiveness of repeatedly offering prints of a series for sale at various international auction houses. Theory suggests the potential for differences in the ability of auction houses to buffer sale...

The unprecedented availability of data, along with the growing variety of software packages to visualize it, presents both opportunities and challenges for operations management (OM) research. OM researchers typically use data to describe conditions, predict phenomena, or make prescriptions...