Measuring organizations’ readiness for collaboration and accordingly knowledge managementhas been a topic for years. With the emergence of Web 2.0 and its new possibilities for moreeffective collaboration, it has become increasingly relevant to determine the maturity of anorganization in...

Introducing electronic collaboration (e-collabora-tion) is not a matter of introducing new software, but it is a matter of introducing new, and if applied correctly, more efficient working processes and methods (i.e., e-collaboration capability). As a first step before intro-ducing a...

...Auf den Prinzipen des Web 2.0 basierende unternehmensinterne Anwendungen stellenVerantwortliche in den Unternehmen vor spezifische Herausforderungen, wie z.B. dieBerücksichtigung von Organisationsstrukturen und -prozessen. Diese Herausforderungengehen über die Anforderungen des...

Stable component models are an essential prerequisite for developingcustomer-individual business applications. Thereby the information for theidentification and specification of their components is gained from domainmodels. Reference models constitute a potential source for building...

IT-Dienstleister sind zunehmend gefordert, ihr Serviceportfolio konsequentauf die IT-Unterstützung von Geschäftsprozessen der Kunden auszurichten.Dadurch können Diversifikation sowie Transparenz in den IT-Ausgaben und ihremstrategischen Wertbeitrag beim Kunden erreicht werden. Für eine...

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

One of the challenges in manufacturing companies nowadays is to enableappropriate IT support of production planning and execution. Integrated solutionsneed to cover company‐wide and even cross‐company business processes (fromorder receipt to product distribution) and at the same time live up...

Today’s analytical information systems demand innovative architecture concepts in order toaddress requirements like flexibility and faster time-to-market. Service-oriented architectures(SOA) as a current trend might meet these challenges. So-called BISOA describes theapproach of deploying SOA...

Der Bereich der Transportlogistik stellt hohe Anforderungen an die Integration verschiedener Geschäftspartner zur Sicherstellung von Qualität und Pünktlichkeit der Dienstleistung im Sinne des Kunden: Industrieunternehmen müssen mit Spediteuren Waren und Informationen und beide Transportdaten...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...