India is at the cusp of a major urban transition. In less than twenty years, India's urban population is expected to nearly double from 377 million today to over 600 million. Indian cities already contribute an estimated two-thirds of India's GDP, and this number is expected to rise to 75% by...

India is at the cusp of a major urban transition. In less than twenty years, India's urban population is expected to nearly double from 377 million today to over 600 million. Indian cities already contribute an estimated two-thirds of India's GDP, and this number is expected to rise to 75% by...

International and domestic efforts to respond to the severe global challenge of climate change are on the rise and evolving. Despite the importance of action from multiple levels of government, public sector reforms to address climate change and to promote decentralization and or...

We exploit scanner data to track payment choice for grocery purchases for a large panel of households over three years. We show that households focus most of their expenditures on one or at most two of these instruments in choosing between using cash, a check, or a card, and they very rarely...

International narratives on Argentina's recovery from the crisis of 2001-02 tend to emphasize the role of rising commodity prices and growing demand from China. Argentina is said to have been 'lucky', saved by global demand for its agricultural exports. The international narrative has also been...

We study the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S. automobile industry, examining the presence of complementarities/substitution between service attributes and product quality. Our results estimate a median willingness to pay...

Traditional sourcing arrangements for after-sales product support have centered around physical assets. Typically, a customer would pay the supplier of maintenance services in proportion to the resources used, such as spare parts, that are needed to maintain the product. In recent years, we have...

Using a proprietary dataset provided by a major manufacturer of aircraft engines, we empirically investigate how product reliability is impacted by use of two different types of after-sales maintenance support contracts: time and material contracts (T&MC) and performance-based contracts (PBC)....