The authors investigate conditions under which it is optimal for a service firm to disclose error-free delivery-time performance information or to allow consumers to rely on error-prone proxies that are typically available to them. Proxies are allowed to exhibit different degrees and forms of...

Leveraging government tax incentives to prompt corporate social responsibility (CSR) has gained considerable popularity over the last decade. However, the consequences of such incentives on retailers and society may be subtle. This paper sheds light on the effectiveness of government tax...

Prior studies have paid relatively little attention to the mechanisms that underpin how the organizational good intentions perceived by customers (including customer perceived justice and support) may result in customers engaging in voluntary behaviors (i.e., customer citizenship behaviors...

Community Informatics (CI) is emerging as the framework for systematically approaching information systems from a “community” perspective. We discuss how a particular form of information technology, digital signage, was used to solve some of the problems faced by a city and a non-profit...