Resource allocation decisions in the areas of service quality and environmental sustainability canbe challenging because ex ante it is difficult to assess the potential performance benefits of suchinvestments. This paper investigates the operating performance implications of service qualityand...

Gulf carriers, such as Emirates Airline, Etihad Airways, and Qatar Airways, have expanded aggressively and are creating an increasingly dense global network. These carriers' future growth prospects, however, hinge on their ability to gain access to lucrative markets in Europe and America, for...

Suppliers of consumer packaged goods are facing an increasingly challenging situation as they work to fulfill orders from their retail partners' distribution facilities. Traditionally these suppliers have generated forecasts of a given retailer's orders using records of that retailer's past...

We illuminate the myriad of opportunities for research where supply chain management intersects with data science, predictive analytics, and big data, collectively referred to as DPB. We show that these terms are not only becoming popular but are also relevant to supply chain research and...

The bottom of the pyramid — that is, the world's four billion consumers who live on $5 or less per day — is one of the last untapped markets for MNCs to drive revenue and profit growth. However, most MNCs have found it difficult to make money “solving the pressing needs of low-income...

Great companies — like great products and great nations — have always endured a four-stage life cycle: emergence, growth, maturity, and decline. Faster clockspeeds — enabled by compressed technology cycles and accelerated by new knowledge-sharing routines such as crowdsourcing — are...

Predictive analytics is impacting many diverse areas, ranging from baseball and epidemiology to forecasting and customer relationship management. Manufacturers, retailers, software companies, and consultants are creatively discovering new applications of big data using predictive analytics in...

Existing literature suggests that the increasing concentration in the retail industry is allowing powerful retailers to exploit their weaker suppliers, which causes the suppliers' performance to suffer. This study takes a collaborative perspective of resource dependency theory and suggests that...