Operations of publicly traded firms differ from privately owned firms because public firms' managers make decisions based on their own interests. In this paper, we study how stock market pressure may influence a manager's inventory and operational management. Our model is a straightforward...

It is well known that scheduling jobs according to the Shortest-Remaining-Processing-Time (SRPT) policy is optimal for minimizing mean response time in a single-server system with online arrivals. Unfortunately, SRPT scheduling requires users to reveal their job size (service requirement), which...

Technology transfer offers global firms an opportunity to reduce the costs involved in serving emerging markets as well as to source from low-cost locations for their home markets. However, it also poses a potential risk of imitation by local competitors who may enter the market(s). We introduce...

Stock-outs convey information about the propensity of other consumers to purchase a product and this can increase the willingness of marginally interested consumers to buy. But in order to leverage stock-outs, firms must be able to capture the extra demand. We show how asymmetric inventory...

We study how a high quality service firm selects a service rate differently than a low quality service firm when the firm cannot communicate its service value or service rate to its customer base. As a result, potential customers may take the queue length upon arrival into account when assessing...

Cheap information technology has increased the availability of historical price information to strategic consumers in many environments. This information may impact the consumer's purchasing behavior. We study how a seller should react in such a scenario. We focus on a seller of a single asset...

We study how rational customers choose between two congested service facilities with finite buffer space and unknown service value when waiting is expensive. Customers observe an imperfect private signal indicating which service facility may provide more service value, as well as the queue...

Overcrowded Emergency Departments (EDs) across locations struggle to improve patient experience while dealing with long waits, which erodes medical and financial performance. We investigate whether and how managers could improve patient satisfaction by communicating waits to patients.We conduct...

We study a multi-class queuing system with a single server and customer abandonment. We fully characterize the structure of the server's optimal scheduling policy that minimizes the long-run average customer abandonment cost. We show that the optimal service policy is a static priority policy....