Online grocers typically let customers choose a delivery time slot to receive their goods. To ensure a reliable service, the retailer may want to close time slots as capacity fills up. The number of customers that can be served per slot largely depends on the specific order sizes and delivery...

Online retailers throw out food that has not yet expired. This gives rise to the question whether online retailers generate more food waste than offline retailers, who typically throw out food only after it has expired. We focus on the food waste at the retailer which inherently ensues from the...

In many delivery and service settings, the customer must be home when the provider arrives. If the customer is not at home, the delivery or service fails and the provider may have to return at a later point, needlessly creating additional vehicle miles and emission. To prevent such missed...