Human physiological systems are highly responsive to positive social interactions, but the organizational importance of this finding has been largely unexplored. After reviewing the extant research, we illustrate how consideration of the physiological effects of positive social interactions at...

We examine the role of identity claims constructed in narratives by borrowers in influencing lender decision making regarding unsecured personal loans. We study whether the number of identity claims and their content influence decisions of lenders and whether they predict longer-term performance...

In this article we develop a theory to explain how individual compassion becomes socially organized and how the organizing process gains collective competence in its ability to alleviate suffering. The theory is built from an in-depth case study of one organization's response to members who lost...