When contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the...

Although artificial intelligence (AI) is commonly associated with anthropomorphic computers performing amazing feats, as in movies like The Matrix and Minority Report, AI is actually a much broader field of study whose results are not always mind-blowing. So what is AI? Basically, AI involves...

The growing rise in the number of self-represented litigants has negative implications for both the court system and access to justice. The expanding use of Artificial Intelligence and the World Wide Web has led to the development and use of Online Dispute Resolution. In this article, we...

A number of increasingly sophisticated technologies are now being used to support complex decision-making in a range of contexts. This paper reports on a project undertaken to provide decision support in discretionary legal domains by referring to a recently created model that involves the...

The past fifteen years have witnessed immense growth in the application of technology in the field of conflict resolution. One area of particular interest is the growth of the practice and study of Online Dispute Resolution (ODR), which has its roots in the worlds of technology and of...

Online Dispute Resolution (ODR), the practice of resolving disputes via the Internet or digital applications, has been developing since the mid-1990s. As the field has grown and gained traction, it has increasingly received attention from professional associations and industry leaders in the...