The growth of service employment and new forms of work has supposedly fostered the diffusion of individual orientations at the expense of traditional forms of union solidarity. These developments suggest that academics are likely to manifest an individualist orientation and a weak attachment to...

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...

This paper sets out to critically challenge five inter-related assumptions prominent in the HRD literature. These relate to: the exploitation of labour in enhancing shareholder value; the view that employees are co-contributors to and co-recipients of HRD benefits; the distinction between HRD and...

Humanism has long been considered a cherished worldview underpinning human resource development. As such, it occupies a privileged status within the field, and in the main, its central tenets have gone unchallenged, despite massive changes in the economic, sociological, and technological...

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...

The Memorandum of Understanding negotiated with the EU/IMF in 2010 committed the government to reform the Joint Labour Committee (JLC) system covering low pay workers. A significant rationale for the proposed reform was the claim that JLC regulations unduly added to the cost of labour regarding...

In this paper a variety of union recognition procedures and their effect on union density levels in a number of countries are considered. The crucial importance of the national institutions that govern industrial relations are emphasised. While in Ireland, conditions such as social partnership...