India's prominence in the global economy is on the rise. Are we witnessing the rise of an economic superpower? Or is it a mirage? What factors have influenced this economic growth story across the different sectors? Which sectors present future growth potential? How can this opportunity be...

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...

There is a growing interest in the industry around 3D printing. A related phenomenon is personal fabrication (PF) in which a firm sells products' design and lets the customers personalize and manufacture the product using 3D printing services. In this paper, we characterize the market and...

On-demand delivery through gig platforms is ushering in a new era of business operations, workforce management, and customer experiences. This paper seeks to investigate how experience affects worker performance in this new business setting, which has not yet been studied in the prior learning...

We examine how blockchain technology can be used to combat counterfeiting. Specifically, we consider a market that consists of a manufacturer and a counterfeiter. The manufacturer can either use blockchain or signal through pricing to validate product authenticity. Customers have privacy...

Problem definition: This study examines the antecedents and consequences of knowledge sharing and monitoring based governance strategies on emissions reduction. We theorize, and empirically test, the impact of supply base diversity in industry and geographic locations on the governance strategy...

Electricity end-users have been increasingly generating their own electricity via rooftop solar panels. Our paper studies the implications of such “distributed renewable energy” for utility profits and social welfare under net metering that has sparked heated debates in practice. The common...

Customer reviews are essential to online marketplaces. However, it is not clear how (or if) the dispersion in customer reviews affects seller's activity level and number of matches in a marketplace where each seller needs to make a proposal to serve. Our paper distinctively investigates the...

Supply chain management is a critical aspect of conducting any business. In this article, we provide an overview of the advancements in supply chain management. In the initial section, we present alternative definitions and key issues related to supply chain management followed by a discussion...