Problem definition: Restaurants can provide catering services to customers through the traditional offline channel or online food delivery platforms. Platforms claim they deserve to receive a positive commission fee from restaurants as they help restaurants expand their market and gain access to...

On-demand delivery through sharing platforms represents a rapidly rising segment of the global workforce. The emergence of sharing platforms enables gig workers to choose when and where to work, allowing them to do so flexibly. However, such flexibility brings notorious challenges to platforms...

Leveraging large-scale data sources to employ personalized dynamic pricing has been a prominent practice in the retail industry. Intuitively, from a marketing and operations perspective, this pricing strategy should lead to more revenue and sales; however, its impact on customer churn has not...

We consider a periodic-review perishable inventory system with multiple demand classes, each characterized by a different lost-sales cost and a least freshness requirement. Demands of different classes in the same period can be correlated, while demands across periods are independent but not...

This study investigates manufacturer guarantor financing (MG) and third-party logistics (3PL) guarantor financing (LG) in a four-party supply chain game that features a manufacturer, a 3PL, a capital-constrained retailer, and a bank. The manufacturer or 3PL can act as the guarantor for the...

This paper illustrates how supply chain (SC) analytics could provide strategic and operational insights to inform risk-based allocation of regulatory resources in food SCs, for management of food safety and adulteration risks. The paper leverages a massive, self-constructed dataset of food...

Online-to-offline (O2O) refers to a new type of e-commerce that combines online order acquisition and offline on-demand order fulfillment service. The daily demand for O2O store is affected by both online and offline factors. Given the highly dynamic online operation and offline environment, the...

Problem definition: This paper studies an entrepreneur's pricing strategy in a reward-based crowdfund-ing campaign under asymmetric product quality information. We propose two signaling mechanisms and investigate the relative performance of these mechanisms under different market...

Motivated by Fresh Hema, we consider a distribution system in which retailers replenish perishable goods from a warehouse, which, in turn, replenishes from an outside source. Demand at each retailer depends on exogenous features and a random shock, and unfulfilled demand is lost. The objective...