Public agencies in the UK and elsewhere are increasingly required to set outcome targets as a strategy for improving their services. A crucial element of this 'results orientation' is a clear definition of the desired outcomes and a specification of appropriate performance indicators. A recent...

This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. To discover if Best Value will deliver the performance improvements expected of local government, the...

We present the first empirical assessment of the U.K. Labour governments program of public management reform. This reform program is based on rational planning, devolution and delegation, flexibility and incentives, and enhanced choice. Measures of these variables are tested against external and...

There is a long controversy about the extent to which left and right parties determine the content of public policies, which is mainly limited to analyses of expenditures or policy programmes. As an extension to this work, we assess party effects on other policy outcomes that matter for citizens...

Corporate capacity is arguably a key determinant of the success or failure of public sector organizations. However, while there is growing evidence on the extent of corporate capacity, few researchers have systematically examined whether it is linked to public service performance. Does a larger...

We develop a theory of the effect of top management succession on the performance of public organizations. The theory is rooted in the fundamental characteristics of an organization’s publicness: ownership, funding, and regulation. We construct the concept of publicness fit – the match...

Influences on agency heads’ length of tenure depend on the way in which tenure ends, distinguished by moving to elsewhere in the public sector; the private sector; or retiring. We estimate survival models of agency heads’ tenure using panel data on British central government executive...

We extend the theory of government agency survival from separation of powers to parliamentary government systems. We suggest that agencies are at increased risk following a transition in government, prime minister, or departmental minister and in cases where the actors in the political executive...