The Centers for Medicare & Medicaid Services (CMS) operates the Quality Improvement Organization (QIO) Program to ensure and improve the quality of health care for Medicare beneficiaries. This report presents the results of an independent evaluation of the ninth scope of work, QIO Program,...

This study compares key patient outcomes at Brand New Day, a Medicare SNP for dual eligibles with severe mental illness, under two alternatives—routine care (services routinely provided at the plan before the study) and enhanced care (more frequent or more intensive services)—for...

The study findings suggest that only one of the interventions tested (more frequent routine contacts and medication review) appeared to have led to improved outcomes, but the lack of consistency of favorable findings across outcomes for this intervention, and the anomalous finding for the...

Using data from patients surveyed after primary care provider visits, this working paper found patients had favorable perceptions of electronic health records (EHRs). Patients believed that EHRs improved the quality of care, and most were not concerned with confidentiality of records. Adopters'...

Orthogonal design affords an opportunity to design interventions in real-world settings and to study intervention components that can be implemented in various ways. This issue brief introduces orthogonal design, describes key design and implementation considerations, and illustrates how it can...