We develop a model of multi-product consumer return policy for firms selling multiple products to customers with uncertain valuations. Customers observe their valuations of the products upon purchase, and depending on the return policy, they can return one or many products for a refund. The firm...

We study the impact of observational learning in large scale congested service systems with servers having heterogenous quality levels and customers that are heterogonously informed about the server quality. Providing congestion information to all customers allows them to avoid congested...

The "right to repair" movement calls for government legislation that requires manufacturers to provide repair information, tools and parts so that consumers can independently repair their own products with more ease. The initiative has gained global traction in recent years and become a subject...

It has become a burgeoning trend for the innovation paradigm to shift fromproducer-dominant to non-producer centric. Based on a critical review of the non-producer innovationliterature, we identified several limitations of existing non-producer innovation paradigms-grassrootsinnovation, free...

Innovation scholars highlight the economic benefits to firms, while research findings on the relationship between innovation output and economic returns remain mixed. In this study, we develop the profiting from innovation (PFI) framework and address the crucial role of financial constraints in...

Referral programs are widely adopted to expand the awareness of newly launched products and to boost their sales and profits. In these programs, customers, upon purchasing a product, are invited to refer their friends, and to stimulate their referral actions, firms promise them certain benefits...

In this study, we develop a dynamic system model that exhibits only one stable solution (sink) to analyze the impact of various factors on low-carbon transition, including policy implications, energy consumption, and energy capacity. Our aim is to provide policy recommendations based on the...