Problem definition: We consider an online retailer selling multiple products to multiple zones over a single period. The retailer orders the products from a single supplier and stores them at multiple warehouses. At the start of the selling period, the retailer determines the order quantities of...

Prominent hotel chains quote a booking price for a particular type of rooms on each day and dynamically update these prices over time. We present a novel Markov decision process (MDP) formulation that determines the optimal booking price for a single type of rooms under this strategy, while...

We study a return problem of a retailer selling multiple substitutable products through an online channel and a physical store. Online purchases can be returned either by mail or to the physical store. The retailer decides each product’s price and refund value in each channel to maximize his...

Problem definition: Supply chain complexity from multiple sources inhibits the accuracy of inventory recording that is critical for maintaining and improving operational efficiency. Using a proprietary panel data set comprising inventory, sales, and product attribute information, we explore how...

Booming e-commerce activities further increase this demand, exerting intense pressure on the cities' well-being. To build a city with congestion and pollution under control, a consolidator can operate an urban consolidation center (UCC) to bundle shipments from multiple carriers before the...

We consider a retailer selling a single product to consumers through an offline (brick-and-mortar) channel and an online channel. The consumers in each channel are heterogeneous such that the product fits the tastes of only a fraction of these consumers. The retailer provides a product...

Online peer-to-peer (P2P) lending has rapidly emerged as an alternative to traditional bank financing. In contrast to traditional financing models, a borrower in online P2P lending, typically a small- and medium-size enterprise (SME), receives funds from multiple investors through a platform....

This review covers some fundamental operations of online business and marketplaces. Topics include introduction to online retailing, online marketplaces, analytics and AI for online retailing, supply chain management for online retailing, logistics equipment and technologies for online...

In this paper, we consider the multi-period joint capacity allocation and job assignment problem. The goal of the planner is to simultaneously decide on allocating resources across the J different supply nodes, and assigning of jobs of I different demand origins to these J nodes, so as to...

Problem definition: As the ecosystem of e-commerce marketplaces becomes more competitive, retailers on the marketplaces are increasingly relying on cross-channel marketing to access potential customers. Despite the growing popularity and widely expected benefits of cross-channel marketing,...