Supply chain collaboration is claimed to yield significant improvements in multiple performance areas: it is believed to reduce costs, to increase quality, to improve delivery, to augment flexibility, to cut procurement cost and lead time, and to stimulate innovativeness. Yet empirical support...

New information technologies and e-business solutions have transformed supply chain operations from mass production to mass customization. This paper assesses the impact of these innovations on economic productivity, focusing on the macroeconomic benefits as supply chain operations have evolved...

When a company is looking for a business partner, or an individual is looking for a life partner, compatibility is an important consideration, without which a match can be ineffective. Online matching platforms are a useful resource in such situations, and can mitigate compatibility concerns by...

Compared to offline matching markets, online matching platforms improve search in thematching process, but at the same time, increase the problem of authenticating the featuresand credentials of prospective matches. This paper examines the interplay between these two processes in online...

Seller and product authentication problems are inherent in online markets, particularly in the time-constrained setting of online auctions. While trust-building mechanisms such as seller feedback systems can mitigate these problems, they are based on past transactions and other users’...

A key barrier to companies successfully engaging customers in the design of new products is customers fearing that they will be forced to pay much more for the custom products they help design. This fear is justified by the fact that once the customer has invested significant time and effort in...