Due to the intangible nature of services, classical control approaches might not provide the relevant safeguards to enable the service company to reach its objectives. Typically, services results from an experience whose value and quality are complex to measure. Additional difficulties arise...

We have conducted a survey research to measure the perception of the Genevese population regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes...

Travelers have to handle with various risks and uncertainties by themselves or they can ask a travel agent to act on their behalf in order to minimize and/or to solve them. We believe that the new nature of the activities that could be offered by the travel agencies would rather be a risk...

Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of...

The report is intended to every person who wish to learn more about the logistics of drinkable water. It also presents the results of a survey research about attitudes and behaviors of people consumming bottle waters as well as tap water

Most of the pricing schemes applied in the service sector are devoted to "service" commodities like airplane seats or hotel rooms. These techniques called dynamic pricing exploit the fact that service commodities are sufficiently standardized. Compared to the production of goods, services will...

This paper proposes a Stochastic Programming (SP) approach for the calculation of the liquidity-adjusted Value-at-Risk (LVaR). The model presented in this paper offers an alternative to Almgren and Chriss’s mean-variance approach (1999 and 2000). In this research, a two-stage stochastic...