-based subscription service users as a medium. A survey was conducted among 434 subscription service users in Korea, with content … superiority, system quality, and service differentiation defined as key selection attributes based on a literature review. Upon … analysis, content superiority and service differentiation were found to have a positive effect on perceived value, which in …

industry context. Results indicate that e-service quality has four underlying dimensions (website design, fulfilment, customer …The dominance of the internet as a shopping and distribution channel also necessitates an understanding of e-service … quality. Using means-ends-chain theory, we develop a conceptual framework to understand the different models and the …

The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic … pricing of service compositions in SVNs. The mechanism is multidimensional incentive compatible and implements an ex …-post service level enforcement. Further extensions of the mechanism are evaluated following analytical and numerical research …

Telemedical Physician Triage (TPT) is an example of a Hierarchical Knowledge-Based Service System (HKBSS), in which a …

IT infrastructure outsourcing arrangements involve multiple services and processes. Supporting a service often impact … modeling fundamentals with multi-task agency theory, we enumerate the base set of possible interrelationships among different … IT service processes, and derive corresponding optimal incentives. Our results demonstrate the impacts of risk profile …