Home care provides personalized medical care and social support to patients within their own home. Our work proposes a dynamic scheduling framework to assist in the assignment of patients to health practitioners (HPs) at a single home care agency. We model the decision of which patients to...

We investigate the trade-off between acquisition and retention efforts when customers are sensitive to the quality of service they receive, i.e., whether they get timely access to a company's resources when requested. We model the problem as a multi-class queueing network with new and returning...

Problem Definition: We determine the jointly optimal service capacity and retrial intervals between unsuccessful service attempts for a major provider of cloud computing services. Allocating sufficient capacity to cloud services is a challenging task because demand is time-varying. Thus, most...

Evidence on behavior of experts in credence goods markets raises an important causality issue: Do "fair prices" induce "good behavior", or do "good experts" post "fair prices"? To answer this question we propose and test a model with three seller types: "the good" choose fair prices and behave...

This paper estimates and quantifies the wellbeing effects of the 2009 Black Saturday Bushfires, the deadliest wildfire event in Australia's known history. Using subjective wellbeing data from a nationally representative longitudinal study and adopting an individual fixed-effects approach, our...

As the severity and frequency of natural disasters become more pronounced with climate change and the increased habitation of at-risk areas, it is important to understand people's resilience to them. We quantify resilience by estimating how natural disasters in the US impacted individual...

We examine the effect of survey measurement error on the empirical relationship between child mental health and personal and family characteristics, and between child mental health and educational progress. Our contribution is to use unique UK survey data that contains (potentially biased)...

We examine the effect of survey measurement error on the empirical relationship between child mental health and personal and family characteristics, and between child mental health and educational progress. Our contribution is to use unique UK survey data that contains (potentially biased)...

Most analyses of technical efficiency and productivity focus on the activities of firms or institutions using inputs to produce outputs. In this paper, we report the results of an efficiency analysis that is couched in a different context. We analyse the efficiency with which physical...

A stochastic input distance function is estimated to analyse the efficiency with which physical characteristics of individual lot-fed beef cattle in Australia are combined with conventional inputs to produce a final product possessing defined quality attributes. High mean technical efficiency...