Purpose: This study aims to contribute to strategic crisis communication research by exploring international media representations of third sector crises and crisis response; expanding the range of crisis types beyond transgressions; and developing a framework that integrates framing and crisis...

In an era of austerity, reduced government services, and increasing pressures placed on all public services across the EU, public organisations, such as European Public Employment Services (PES), often face reputational problems. Yet, for the provision of the critical services that PES delivers,...

Purpose This study aims to contribute to strategic crisis communication research by exploring international media representations of third sector crises and crisis response; expanding the range of crisis types beyond transgressions; and developing a framework that integrates framing and crisis...