This multi‐level study analyses the ‘black box’ of HRM in an Australian cinema chain, a standardized service environment. Management's espoused goals for the casual workers who run the cinema service include attempts to build customer‐oriented behaviour, both directly and via...

No abstract available

No abstract available

This multi‐level study analyses the ‘black box’ of HRM in an Australian cinema chain, a standardized service environment. Management's espoused goals for the casual workers who run the cinema service include attempts to build customer‐oriented behaviour, both directly and via...

Managers make choices regarding the types of employment structures that meet the needs of the firm, and workers make choices regarding the types of arrangement that meet their needs. Various streams of literature offer perspectives on why employment or contracting might be preferred but it is...

This paper uses two recent large-scale surveys in New Zealand to test the various reasons given for lower rates of union membership among younger workers. Younger workers' disproportionate location in smaller workplaces and those industries where union reach is lowest accounts for a substantial...

The main aim of this study was to develop an understanding of current practice in New Zealand firms with regard to the management of managers, in particular the senior management team consisting of the CEO and direct reports. Although theory drawn from organizational economics, human resource...