Purpose Considering the increased financial responsibility of local government (LG), the impact of global crises and the growing adoption of accrual accounting and common standards such as IPSAS, this work focuses on financial indicators for LGs. It explores whether the literature on financial...

Purpose This paper looks at how stakeholders co-create value at mega-events from a service ecosystem perspective. Despite the growing interest, little is known about how value is co-created through such initiatives for individual stakeholders and the community. Design/methodology/approach...

This paper will be presented at the EGPA Conference, St Julian’s, Malta, September 2-5, 2009. To what extent do e-government influence accountability and performance in the public sector? Given the growing importance of performance and accountability in government, discussion has not been as...

Many public sector organizations use outsourcing in an effort to take advantage of a private contractor's experience and economies of scale, thereby allowing them to provide high quality public services at a low cost. Although it has received considerable attention in the public policy and...

Throughout all levels of government, performance measurement remains an important topic among professional managers and elected officials. The evolution of performance measurement in many cases is driven by professional standard setting bodies, research institutes and occupational associations...

Performance measurement systems have two contrasting facets. On one hand, they assist managers to take rational actions; on the other, they disclose important information to citizens on their “value for money”. For political reasons the latter may prevail over the former, and this can...

Context: Governments are being pressured by citizens and other stakeholders to improve their efficiency and effectiveness while, at the same time, they are seeing reductions in available resources. This is the result of several waves of New Public Management-style reforms which have developed...