The dramatic impact of the current crisis on performance of businesses across sectors and economies have been headlining the business press for the past many months. Interestingly, the impact of the crisis across categories of goods/services and across economies reveals several interesting...

Feature overload refers to the phenomenon wherein consumers purchase feature rich products but subsequently don't use all the features. We try to understand why this occurs as an equilibrium outcome. We focus on two aspects of consumer preference: the uncertainty about feature need and the...

The success of any User-Generated Content (UGC) website depends crucially on its asset of content contributors. How firms should invest in the acquisition and retention of content contributors represents a novel question that is particularly important for these websites. We develop a vector...