Consumers often consult the reviews of their peers before deciding whether to purchase a new experience good; however, their initial quality expectations are typically set by the product's observable attributes. This paper focuses on the implications of social learning for a monopolist firm's...

This dissertation addresses the impact of strategic consumer behavior on different pricing strategies. Generally speaking, consumers are strategic in that they correctly anticipate a firms' actions and the behavior of other consumers when they make purchasing decisions. In the context of this...

A substantial literature has examined negotiation problems. Throughout this literature, scholars have assumed that participants approach negotiations with the intent of reaching a deal and that negotiation participants cannot be significantly harmed by the negotiation process. In this paper, we...

Many service systems exhibit service slowdowns when the system is congested. Our goal in this paper is to investigate this phenomenon and its e ffect on service performance. We modify the Erlang-A model to account for service slowdowns and perform an asymptotic analysis in the Quality-and-E...

In the restaurant industry, delivery platforms collect customer orders via mobile apps or the web, transmit them to restaurants, and deliver the orders to customers. Platforms claim they provide value to restaurants by expanding their markets, but critics claim they destroy restaurant...

It has been shown that a monopolist can use advance selling to increase profits. This paper documents that this may not hold when firms face competition. With advance selling a firm offers its service in an advance period, before consumers know their valuations for the firms' services, or later...

Abstract Perishable capacity is often sold before it is used (e.g., tickets sold weeks before a sporting event) which creates the opportunity to include in the pricing mechanism a recourse strategy, i.e., allowing the firm or buyer to change ownership after an initial transaction. For example, a...

Pricing over multiple periods under forward-looking, strategic consumer purchasing behavior has received significant recent research attention; however, whether consumers actually benefit from this behavior and would voluntarily choose to be strategic has not been previously considered. We...

Problem definition: Congestion pricing offers an appealing solution to urban parking problems---charging varying rates across time and space as a function of congestion may shift demand and improve allocation of limited resources. It aims to increase the accessibility of highly desired public...