The control of information systems (IS) projects is important for organizations seeking to realize the value-creating capabilities of information technology (IT). However, their achievement has proven complex and has triggered research on the unique challenges related to IS project control. The...

With the emergence of the Industrial Internet of Things, a growing number of manufacturing firms has started to adopt non-ownership business models (NOBMs). NOBM providers maintain ownership of offered machinery and sell only the machine use and/or performance as a service to their clients....

In this paper, we focus on how firms engaged in enterprise systems (ES) implementations absorb knowledge from consultant companies. We take a practice-based view of absorptive capacity (AC) and focus on how prior-related knowledge - a necessary condition to absorb new external knowledge - is...

In this research in progress we present the initial stage of a large ethnographic study at a healthcare network in the US. Our goal is to understand how healthcare organizations in the US use algorithms to improve efficiency (cost saving) and effectiveness (quality) of healthcare. Our...

Most studies on AC (absorptive capacity) are based on assumptions that are characteristic of viewing knowledge from an epistemology of possession (knowledge is possessed by individuals and is transferable). However, the literature on managing knowledge (or better knowledge work) acknowledges...

In this paper we focus on the development of virtual communities of practice (V-CoP) in large-scale projects. We identify a literature gap in the lack of research on V-CoP in the project management literature and we conduct a study of a large-scale ES (Enterprise System) implementation to...

The paper arises from research that examined a healthcare coordination improvement initiative that was focused on increasing knowledge sharing among a network of healthcare workers involved in the care of children with complex medical needs. Part of this initiative involved a summary medical...

This paper reviews the literature on ambidexterity in service organizations with a specific focus on the banking industry. We identify three key, cross unit bank processes: Governance (bank headquarters), sales (branch processes), and operations (ICT and facilities to support local (branch) and...