We investigate coordination strategies in the remote delivery of business services (i.e. Business Process Offshoring). We analyze 126 surveys of offshored processes to understand both the sources of difficulty in the remote delivery of services as well as how organizations overcome these...

Existing research suggests that in acquisitions of small technology based firms by large established firms, post merger integration both enables and hinders acquirer's efforts to leverage the technology of acquired firms. This apparent paradox can be resolved once we account for the...

The promise of collaboration between humans and algorithms in producing good decisions is stimulating much experimentation. Drawing on research in organization design can help us to approach this experimentation systematically. I propose typologies for considering different forms of division of...

Innovative work performed in a distributed fashion does not easily lend to itself either of two classic coordination strategies - anticipatory planning or ongoing rich communication. We study how innovative work that is distributed across space and time is coordinated in global software service...

The successful execution of complex interdependent work in a distributed fashion - such as offshore software development - is an anomaly, given the well known inadequacies of ICT mediated communication vis-agrave;-vis face to face communication. In this paper, we draw on qualitative data from 60...

There is an increasing trend for Multi-National Enterprises (MNEs) to off-shore R&D activities to developing countries where Intellectual Property regimes (IP) are weak. Prior work in international trade theory suggests that there is limited technology transfer by MNE to destinations with weak...

Seizing the latest technological advances in distributed work, an increasing number of firms have set up offshore captive centers in emerging economies to carry out sophisticated R&D work. We analyze survey data from 132 R&D captive centers established by foreign multinational companies in India...