Problem definition: This paper empirically investigates how customer email engagement affects the profitability of subscription-based service providers. Service providers have been using email engagement to increase customer retention. However, it is unclear whether email engagement improves...

Purpose – With the acceleration of global integration and the deepening of the market economy, sustainable development is receiving unprecedented attention worldwide. Corporate environmental, social, and governance (ESG) performance is one of the most important ways of promoting sustainable...

When managers share distinctive, consistent, and consensual information, referred to as human resource (HR) strength, it is easier for employees to make sense of the information and understand what is expected from them. Drawing on insights from HR strength, attribution, and cross-cultural...

This supplementary material for "Asymptotics for the Survival Probability of Time-Inhomogeneous Diffusion Processes" contains (i) some facts related to the normal density and distribution functions (Section 1), which are used in the calculation of explicit formulas in Equation (19) (Section 2);...

Firms constantly invest in improving product quality with innovative technologies. However, the out-come of research into innovative technology can be inconsistent. This paper investigates how a firm should choose between a mature technology and an innovative technology in upgrading an existing...

This paper develops an analytical approach to compute the explicit asymptotic formulas for the probability that a time-inhomogeneous diffusion process does not cross a non-flat, lower/upper boundary. We derive the explicit formulas for the first four terms and provide the error bound. The...