This paper examines the use of a qualitative data analysis technique, the documentary method, in the development of knowledge in logistics. The value of the method is illustrated through an example of its application in a study of in-store logistics processes at six leading European retail...

In Conversational Realities (1993), John Shotter draws on social constructionist suppositions to conceptualize management as a rhetorically-responsive activity in which managers act as 'practical authors' of their social realities (pp. 148-59). From this perspective, organizations are reworked...