Can we adequately assess corporate reputation? The 'No' side argues that reputation is contextually dependent and lacks a consensus definition. The 'Yes' side argues that adequate does not equal perfect and that existing measures enable answering meaningful questions and making meaningful...

Legitimacy is a fundamental concept of organizational institutionalism. It influences how organizations behave and has been shown to affect their performance and survival (Pollock & Rindova, 2003; Singh, Tucker, & House, 1986). As developed in organizational institutionalism the term has spread...

It is argued that no simple correlation can be established between corporate social performance and corporate financial performance. The activities that generate CSP do not directly impact the company's financial performance, but instead affect the bottom line via its stock of reputational...

We describe a service quality initiative that focused on improving the work behavior and job attitudes of employees in a job category that is often overlooked, yet which is integral to the success of most public sector organizations — administrative assistants. Data on service quality were...

How does a Chief Executive Officer's (CEO's) level of trait empathy affect his or her management of organizational crises? So far, management scholars have highlighted mostly positive effects of CEOs' empathy in the emotionally charged context of crises. We combine the emerging critical...

Over the past years, media coverage of firms has received significant scholarly attention. However, the resulting literature is spread across multiple disciplines and, therefore, varies with regard to its theoretical underpinnings and contextual settings. This makes it challenging for scholars...

Symbols are habitually used by organizations to transform the meaning of their actions and intentions in ways that enable them to manage complex stakeholder relationships and achieve competitive advantage. However, applications of symbolic management across disciplines and research traditions in...

The basis of this teaching case is a small nursery and landscape business in the Northeast United States. The case describes how the company attempted to implement a decentralization and employee empowerment program to move relevant decision-making closer to the work site. It illustrates that...

We integrate theory and findings from the strategic groups and reputation literatures to examine the consequences of cognitive strategic group membership and positioning within strategic groups on the media reputations of firms. We extend past discussions of media reputation to examine...

The purpose of this article is to examine stakeholder identification and prioritization by managers using the power, legitimacy, and urgency framework of Mitchell et al. (Academy of Management Review 22, 853-886; 1997). We use a multi-method, comparative case study of two large-scale sporting event...