In Australia today Not-for-profit organisations, like most other entities, are trying to respond effectively to challenges associated with the recruitment and retention of competent, experienced and committed staff. Unlike government and commercial entities, however, the poor resourcing of...

This paper draws attention to, and shares information on, the impacts of poor job quality on the sustainability of human services delivery. Job quality is a shorthand description of the relative attractiveness of employment in an industry. If job quality is low or high, it can directly have...

This is a brief paper drawing attention to market economics terminology which is inappropriately used in policy and practice in human services systems. We challenge the description of human services provision as a ‘price’ clearing market. Economic descriptions which misrepresent the human...

Queensland’s community services sector experiences underfunding in part due to a lack of adequate indexation of government pricing for services purchased. This problem accumulates year-on-year to increase in significance as time progresses. This was demonstrated in research conducted in 2022...

This report provided information and findings related to the indexation arrangements established in funding social services in Queensland. Our aim was to examine the extent to which current arrangements are appropriate. To do this, we:1) Described why the current arrangements for indexation in...

This brief paper is intended to share information and insight into the Consumer Price Index (CPI) and Wage Price Index (WPI) in the context of human services funding indexation. The measurements and methods of calculation for the CPI and WPI are outlined in accordance with the national...

The Australia and New Zealand School of Government has partnered with the public sector commissions of Queensland and Western Australia to commission a research project investigating small statutory agencies, with the goal of producing best practice guidance for establishing, governing and...

The Australian not-for-profit and charitable sector is an important component in that country’s social capital. It delivers services and supports to some of the most vulnerable people in the community. However, up until recently, poor data sets related to the sector’s financial performance...

The Not-for-profits UWA Research Team analysed data from published sources and volunteered data contributions provide by disability service providers to identify and examine key NDIS delivery cost differentials and cost pressures likely to exist between Western Australia and the other...