This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

An exploratory study has been conducted to establish two sustainability measures reflecting consumption of resources at 984 sites in the U.S. hospitality industry over an 8 year period: first one is driven by operating factors (OPF), and the other is driven by consumer behavior related factors...

We explore the role of service co-production factors, including service level, service variety, operations-centered and customer-centered cost, in fostering innovation through the effective use of learning-by-doing in a customer-facing service context. We hypothesize that service organizations...

The freemium pricing model has become mainstream in the software industry. A large user base can induce positive network effects while expanding security risks associated with unpatched users. This study explores a two-stage decision problem faced by software vendors that involves a freemium...

Execution of a complex product development project is facilitated through its decomposition into an interrelated set of localized development tasks. When a local task is completed, its output is integrated through an iterative cycle of system-wide integration activities. Integration is often...

Innovation is a complex system, prone to emergent opportunities and risks. This article, which is the first chapter of a forthcoming book, overviews the causes of these emergent opportunities and risks. It also briefly describes the perspectives, tools, and leadership culture that are necessary...

The practice of product development and delivery has shifted increasingly from an individual firm to collaborative efforts along its supply chain and as such, effective supply chain management is seen as a way of obtaining competitive advantage for all firms within the supply chain. If firms are...

This is a technical note that presents analyses for cross-platform effects. In this note, we consider different modalities of infrastructure developments through platforms: Peer to peer, peer to sub-coalition for pooling, peer to sub-coalition for resilience, and macro to sub-coalition. For each...

The technology readiness level (TRL) scale was introduced by NASA in the 1970s as a tool for assessing the maturity of technologies during complex system development. TRL data have been used to make multi-million dollar technology management decisions in programs such as NASA's Mars Curiosity...