This paper responds to emerging concerns from banking practitioners and media about service operations mismanagement in banking. It presents a general review, discussion and empirical analysis of relevant academic literature on cross-functional integration from the Service Operations Management...

This article responds to calls in the literature for a major shift in approaches to explaining systemic risk. It applies insights from multiple disciplines, but departs from the monistic positivist research orientations of many previous contributions by taking a carefully argued pragmatic...