Hospital is a health care provider one of the service provided is outpatient service. Outpatient service is the leading unit that can display the image of the hospital so that the services provided must be qualified, effective and efficient. Quality of services Provided can be seen from the...

Introduction -- Complaint is "a statement of dissatisfaction formally to an aspect of the experience of the service". Formally, complaint is only one of the four types of complaining behavior. The majority appears in form of voicer, which is the complaint that something is wrong in the...

Introduction: The current health-financing situation it has become imperative for health facilities in Indonesia to ensure more efficient means of providing services. In the current scenario, there is very little price competition and little incentive to contain costs and ensure efficiency. This...

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This...

Introduction - The 30%-50% of the hospital's income comes from pharmacy. The mishandling management can result in waste. If the drug excess, the hospital got loss, because the drugs will not be used. Unavailable drugs (stock out) can miss the chance to get a profit. Therefore, some efforts are...

Introduction: Hospital is most costly in health care system. Provisions of optimal service require that hospital administrators identify hospital efficient performance based on relevant indicator. This study used the Pabon Lasso Analysis to access the efficiency of KMC and to identify strategies...

Introduction: Hospital usually generates a lot of kinds wastes. There are a variety of techniques and tools available to eliminate wastes. Lean is a problem solving approach for continuous eliminating wastes. Lean is about increasing value of customer by eliminating wasteful activities. This...

Employee Finance surveyors in each company has a high work demands, the level of one's needs in terms of purchasing a motorcycle vehicle makes an employee surveyor Easier to feel fatigue. High demands a target market of make the surveyor's employees fatigue. Work fatigue is a weakening of...

Introduction - The study found that the quality of outpatient services was determined by many factors: the physicians, the staff, comfort of the process, and the visible dimensions. Improving these factors, it will earn a great income at the outpatient unit. Failure in this issue has an impact...

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary...