IT infrastructure outsourcing arrangements involve multiple services and processes. Supporting a service often impact the efficiency, effectiveness and performance of other related services. Such interdependencies pose significant challenges in designing appropriate incentives to influence...

With the ubiquity of mobile devices and an increasing trend in extending real-world activities into the virtual, goal-directed platforms have experienced rising popularity as they provide individuals with enhanced capabilities for goal pursuit. Prior literature has demonstrated the important...

We develop a model to investigate the manner in which the pricing, profitability and protection strategies of the seller of a proprietary digital good respond to changing market conditions. Specifically, we investigate how the optimal strategy of a seller of proprietary software (such as...

Zero priced products and an expanding set of choices in software have emerged as significant new features of software markets. These new features present an opportunity to understand and address the mechanisms that shape consumer choice in the presence of free and paid software products. We...

This paper investigates how a digital platform should select products for recommendation to meet different objectives. Specifically, we analyze a model of platform-based market where consumers search and purchase products that potentially differ in quality and taste dispersion. Our modeling...

The Internet has long been argued to have “flattened” the world. However, a variety of work has shown that frictions do remain, deriving from biases and preferences tied to individual-level differences, e.g., cultural, demographic, and geographic. Such biases, if present, are undesirable...

Health care entitlement programs in the U.S. represent a large and growing financial outlay for taxpayers. In the pursuit of operational efficiencies, program administrators often contract with private managed care organizations (MCOs) to procure insurance for beneficiaries. This, however,...

Biases in online platforms pose a threat to social inclusion. We examine the influence of a novel source of bias in online philanthropic lending, namely that associated with religious differences. We first propose a measure of religion distance between pairs of countries, which we incorporate...

Global online labor markets (OLM) lower the barriers to entry and enable global competition for IT services from providers around the world. Although the prior OLM literature predominantly found systematic advantages for IT service providers from developed countries due to their higher perceived...