Motivated by a collaborative study with one of the most comprehensive ocular imaging programs in the United States, we investigate the underlying three-way tradeoffs among operational, clinic, and financial considerations in physicians’ decisions about ordering imaging tests. Laboratory tests...

The role of artificial intelligence (AI) in augmenting healthcare is expected to grow substantially in future decades. Current research in medical AI focuses on developing, validating, and implementing point-level AI applications in an ad-hoc manner. To harness the full power of AI to improve...

A new generation of healthcare operations management (HOM) scholars is studying timely healthcare topics (e.g., organization design, design of delivery, and organ transplantation) using contemporary methodological tools (e.g., econometrics, information economics, and queuing games). A...

Nearly 200 million children are engaged in child labor, many in developing countries that are part of the supply base of global manufacturing networks. This paper models a multinational firm in a developed country selling the product made by a supplier in a developing country. The firm can...

Problem Definition: Omni-channel retailing has led to the use of traditional stores as fulfillment centers for online orders. Omni-channel fulfillment problems have two components: (1) accepting a certain number of on-line orders prior to seeing store demands, and (2) satisfying (or filling)...

Problem Definition. Putting customer experience at the heart of service design has become a governing principle of today’s “experience economy.” Echoing this principle, our paper addresses a service designer’s problem of how to select and sequence activities in designing a service...

Problem Definition: Among the most vexing issues in the U.S. healthcare ecosystem is inappropriate usage of percutaneous coronary intervention (PCI) procedures, also known as “overstenting.” A key driver of overstenting is physician subjectivity in “eyeballing” a coronary angiogram....

Amid the prolonged COVID-19 pandemic, the miraculous breakthroughs of multiple effective and safe COVID-19 vaccines offer hopeful prospects. Yet, the endgame of the pandemic is not vaccines; it is vaccination. The daunting challenge of vaccinating the world offers ample investigative...

Every year, nearly 5,000 patients die while waiting for kidney transplants, and yet an estimated 3,500 procured kidneys are discarded. Such a polarized co-existence of dire scarcity and massive wastefulness has been mainly driven by insufficient pooling of cadaveric kidneys across geographic...