A challenge for online retail firms is managing stockouts when substitute products are available. Firms have options to set prices or offer substitute products to retain or release the consumers following stockouts. We develop a game-theoretic model in which competing online firms face the...

Different mobile operating system or shopping app versions enable different functionality and information flow, thus creating various mobile shopping environments. In general, up-to-date versions provide better information flows and richer functionality. However, mobile operating systems and...

Many digital platforms have accrued enormous power and scale, leveraging cross-side network effects between the sides they connect (e.g., producers and consumers; or creators and viewers). Platforms motivate a diverse spectrum of producers, large and small, to participate by sharing platform...

We study if and how corporate political positioning affects retail sales. We use data from a large U.S.-based specialty retail brand and a similar control brand before and after an involuntary revelation of the focal brand’s political position. We find that the total sales dollar amount and...

Problem definition: We develop econometric models to evaluate operations performance of cross docking (CD). Academic/practical relevance: Most studies on CD have used analytical modeling under various assumptions, but they have not reached a consensus on CD's benefits. Our study is among the...

Physician productivity is an important driver of key healthcare outcomes, such as quality of care, treatment costs and patient satisfaction, because physicians influence a vast majority of treatment decisions, and are central to the care delivery process. Thus, it is critical for researchers to...

Delays in product availability are common in e-commerce where electronic retailers try to manage with very low inventories. While this lowers inventory costs, the negative effect of increased stockouts is to reduce net demand for the product. We analyze the effect of offering a lower price...

The battle between Microsoft and Google will shape how our society makes use of technology, computing, and information. It will determine which firm will shape and control the future of computing, and ultimately profit from it. This face-off pits a world of computing which the operating system...

When buyers are uncertain about product valuations for future consumption, the seller incurs an information disadvantage if it allows consumers to purchase late, after they (privately) learn their true consumption state. Despite this, when customers are heterogeneous, it may be optimal for the...

Mobile health solutions are expanding rapidly and have become a part of the health care landscape. Over a hundred thousand mobile apps exist today, and create value in very diverse ways. This paper proposed a framework for classifying mHealth solutions on three dimensions, type of technology...