Problem definition: Online retailers disclose product availability to influence customer decisions, as a form of pressure selling designed to compel customers to rush into a purchase. Can the revelation of this information drive sales and profitability? We study the effect of disclosing product...

In the U.S., four in ten public infrastructure projects report delays or cost overruns. To tackle this problem, regulators often scrutinize the project contractor's operations. We investigate the causal effect of government oversight on project efficiency by gleaning 262,857 projects that span...

In a world advancing toward Artificial Intelligence (AI), we explore how AI creates and delivers value in procurement. AI has two unique abilities: automation and smartness, which are associated with physical machines or software that enable us to operate more efficiently and effectively. In...

We study the disproportionate impact of the lockdown as a result of the COVID-19 outbreak on female and male academics' research productivity in social science. The lockdown has caused substantial disruptions to academic activities, requiring people to work from home. How this disruption affects...

This paper studies the strategy of sharing inventory information for a firm that sells two vertically differentiated products. The seller has private information on the aggregate inventory level and the inventory composition between two product variants. The seller credibly and discretionarily...

Online retailers have to provide customers with an estimate of how fast an order can be delivered before they purchase it. This delivery speed promise is what online retailers can strategically adjust at almost no cost but what may fundamentally impact business outcomes. It influences consumers'...

Consumers regard product delivery as an important service component that influences their shopping decisions on online retail platforms. Delivering products to customers in a timely and reliable manner enhances customer experience and companies' profitability. In this research, we explore the...

Different mobile operating system or shopping app versions enable different functionality and information flow, thus creating various mobile shopping environments. In general, up-to-date versions provide better information flows and richer functionality. However, mobile operating systems and...

While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management has not yet explored the possibilities it offers in improving firms' operational decisions. This paper attempts to do that by empirically...