On-demand delivery through sharing platforms represents a rapidly rising segment of the global workforce. The emergence of sharing platforms enables gig workers to choose when and where to work, allowing them to do so flexibly. However, such flexibility brings notorious challenges to platforms...

Leveraging large-scale data sources to employ personalized dynamic pricing has been a prominent practice in the retail industry. Intuitively, from a marketing and operations perspective, this pricing strategy should lead to more revenue and sales; however, its impact on customer churn has not...

A product recall is very expensive and a poorly executed recall can be devastating to a company's reputation. It is therefore important to improve the traceability for supply chains to address potential recalls. This paper studies the recall dynamics in a two-stage supply chain with a...

Mismatch of inventory information between the reality and what is on the record of in-formation systems has been generally accepted as inventory inaccuracy. Its financial impacts go beyond the cost of direct inventory loss at each stage of the supply chain. The discrepancy also results in...

Social media platforms for healthcare services are changing how patients choose physicians. The digitization of healthcare reviews has been providing additional information to patients when choosing their physicians. On the other hand, the growing online information introduces more uncertainty...

The financial services industry differs from other service industries in ways that affect the nature of the operational risks it is subject to. In recent decades, many books and papers have focused on operational risk in financial services. However, the literature has focused mainly on the...

Operational risk has been among the three most significant types of risks in the financial services industry, and its management is mandated by Basel II regulations. To inform better labor decisions, this paper studies how workload affects banks' operational risk event occurrence. To achieve...

Cryptocurrencies including Bitcoin are known to be vulnerable to so-called “doublespending” attacks, where the same digital currency is used to execute multiple different transactions simultaneously. Little is known, however, about the underlying reasons for this vulnerability. Here we...

This paper illustrates how supply chain (SC) analytics could provide strategic and operational insights to inform risk-based allocation of regulatory resources in food SCs, for management of food safety and adulteration risks. The paper leverages a massive, self-constructed dataset of food...

Problem definition: This paper studies an entrepreneur's pricing strategy in a reward-based crowdfund-ing campaign under asymmetric product quality information. We propose two signaling mechanisms and investigate the relative performance of these mechanisms under different market...